Troubleshooting Your Node
How to Reset your node & Application?
  1. 1.
    Reinstall Zion App
    1. 1.
      Delete Zion App from your phone.
    2. 2.
      Install Zion App from Apple App Store.
  2. 2.
    Reset your Node
    1. 2.
      Press Reset Node
    2. 3.
      Receive Email from us stating that your node is reset and ready.
  3. 3.
    Join Zion
    1. 1.
      Find your connection string
    2. 2.
      Use connection string in Zion App
How to restore your node from a back up?
  1. 1.
    Back-up your private keys
    1. 1.
      Go to your profile by clicking on the bottom right-corner.
    2. 2.
      Go to “Security & Backup”
    3. 3.
      Click on “Export Keys”
    4. 4.
      Type in your pin code
    5. 5.
      Save your keys in a safe place
  2. 2.
    Re-install the Zion app
    1. 1.
      Delete Zion App from your phone.
    2. 2.
      Install Zion App from App Store.
  3. 3.
    Open Zion
    1. 1.
      Click “I HAVE BACKUP CODE”
    2. 2.
      Use back-up code
I'm still have issues with my node? Please email us [email protected]
Last modified 1mo ago
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